Returns & Exchanges

At Himiway Electric Bikes, we want you to feel confident in your journey; if you are not satisfied with your purchase, you can return or exchange your e-bike within 15 days of delivery in its original condition.

1

Initiate Your Request

Contact our support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully pack the bike in its original factory packaging, ensuring all components, chargers, and manuals are included to avoid restocking fees.

3

Ship the Item

Affix the provided shipping label and drop the package off at an authorized carrier location, or schedule a pickup for larger cargo bike models.

4

Inspection and Refund

Once our technicians inspect the bike for damages and mileage, your refund will be processed to your original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing